Terms of Service

1. Introduction

Welcome to StemSpot. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

2. Products and Services

StemSpot offers fresh flowers, floral arrangements, and event decoration services. All products are subject to availability. We reserve the right to limit quantities or refuse service to anyone at our discretion.

Product images on our website are for illustrative purposes. Actual products may vary slightly in appearance due to the natural variations in flowers and seasonal availability.

3. Ordering and Payment

By placing an order, you are making an offer to purchase products. All orders are subject to acceptance by StemSpot. We reserve the right to refuse any order for any reason.

Payment must be received in full before orders are processed. We accept major credit cards and other payment methods as displayed on our website. All prices are in USD and include applicable taxes unless otherwise stated.

4. Delivery

We offer same-day delivery for orders placed before 2:00 PM on business days, subject to availability and delivery area. Delivery times are estimates and not guaranteed. We are not liable for any delays caused by circumstances beyond our control.

It is the customer's responsibility to provide accurate delivery information. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

5. Freshness Guarantee

We guarantee the freshness and quality of all our flowers. If you are not satisfied with your purchase, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue through replacement or refund.

6. Cancellations and Refunds

Orders may be cancelled up to 2 hours before the scheduled delivery time for a full refund. Cancellations made within 2 hours of delivery or after delivery has been attempted are not eligible for refunds.

Refunds will be processed within 5-10 business days to the original payment method.

7. Intellectual Property

All content on this website, including images, text, designs, and logos, is the property of StemSpot and protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

StemSpot shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products. Our liability is limited to the amount paid for the specific order in question.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hello@stemspot.com
Phone: (555) 123-4567
Address: 123 Flower Street, Garden City, GC 12345